![]() ![]() It claims that services such as it are regulated secondary marketplaces and is particularly incensed with World Rugby’s comments, in our investigation, that customers who buy tickets through unofficial channels risk seeing them cancelled. Viagogo believes that consumers and fans are better served to have choice and flexibility and should have the option to purchase from a service which they favour, or through multi-channel ticket distribution platforms. “This harms consumers by reducing their options and limiting their access to a vibrant, competitive market.” “Efforts by event organisers to restrict such a system, particularly by placing purchasing and resale restrictions on certain secondary platforms, amount to a transparent attempt to control the market. “We believe passionately in the benefits of multi-channel ticket distribution because it provides fans with greater choice, flexibility, and healthy competition,” it said in a statement. However, its most interesting comments are around what it sees as an effective monopoly of ticketing by World Rugby, alleging it holds damaging and coercive control of the marketplace. ![]() The site has insisted that tickets were also available for approximately €60, and that there is always price inflation in the immediate aftermath of highly sought-after tickets going on sale, with prices flattening in time. ![]()
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